Make sure you’re signed in with the email or Google account used for the payment. You can confirm this by checking your payment receipt — it shows the email and payment date.
Subscription attachment issues often occur when there is a mismatch between the email address used during onboarding and the one used to log in to an account. This can lead to situations where the system cannot properly recognize and link your subscription to your account.
If you're using the correct account but still can't access the app, contact Customer Support. Be prepared to provide transaction details for verification, including the payment receipt and order number, so the support team can locate your subscription promptly.