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How can I manage or cancel the subscription?

Updated over 4 months ago

 iOS subscription (App Store)

Follow these steps to manage, upgrade, or cancel your subscription purchased through the App Store on an iOS device:

  1. Open the Settings app on your iOS device.

  2. Tap your Apple Account (usually displayed with your name at the top of the Settings menu)

  3. Select the Subscriptions option to display a list of all active and inactive subscriptions associated with your account.

  4. Find the subscription you would like to manage or cancel.

  5. Tap on the subscription, then choose the desired action.

Note: Canceling your subscription stops recurring charges, but your current subscription plan will be active until the end of the billing period. Cancelling prevents future charges but does not automatically issue a refund for past payments.

You can find more detailed instructions here: Apple Support Cancel Instructions.

🤖 Android subscription (Google Play Store)

Follow these steps to manage, upgrade, or cancel your subscription purchased through the Google Play Store on an Android device:

  1. Open the Google Play Store.

  2. Tap your Profile icon in the top-right corner.

  3. Select Payments & Subscriptions.

  4. Tap Subscriptions.

  5. Find and select Fluently from the list of active subscriptions.

  6. Choose the desired action.

Note: Canceling your subscription stops recurring charges, but your current subscription plan will be active until the end of the billing period. Cancelling prevents future charges but does not automatically issue a refund for past payments.

You can find more detailed instructions here: Cancel, pause, or change a subscription on Google Play.

🖥️ Website subscription (Stripe)

Follow these steps to manage, upgrade, or cancel your subscription purchased through the Fluently website:

  1. Log in to your Fluently app.

  2. Open the More tab in the bottom-right corner.

  3. Select the desired product in the Products section.

  4. Click Manage subscription to open the Stripe customer portal.

  5. Click Manage Membership.

🤔 What if I don't see my Fluently subscription?

Make sure you're signed in with the email or Google account you used to make the payment. You can check your payment receipt for the payment date, time, and order number to confirm.

If your subscription still isn’t showing up, contact Customer Support.

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