Refund iOS subscription (App Store)
⚠️ Please note that due to Apple’s policy, the App Store holds all payment and refund rights. All in-app purchases and refunds for iPhone and iPad must be handled through the App Store.
To request a refund for App Store purchases, please contact the App Store directly using the link below:
Can Fluently process refunds for App Store subscriptions?
No, refunds for subscriptions purchased through Apple's platforms must be handled through Apple. Fluently does not have the ability to manage or reverse transactions made via the App Store.
🤖 Refund Android subscription (Google Play Store)
⚠️ Please note that the standard refund window for Google Play subscriptions is 7 days from the subscription start date. Where applicable consumer protection laws provide for a longer period or additional statutory rights, those rights take precedence.
For subscriptions purchased through Google Play, you can submit a refund request directly to Fluently Support.
Refund requests must be submitted within 7 days from the subscription start date. If mandatory consumer protection laws in your country provide a longer refund period or additional statutory rights, those rights take precedence.
To request a refund:
Open the support chat in the app or on the Fluently website
Select Other
Select Refund subscription
Select Request refund
Briefly describe your request
Once we receive your request, we’ll review it and process the refund if it meets the applicable refund conditions.
Depending on Google Play and your payment provider, it may take a few business days for the funds to appear in your account after the refund is processed.
🖥️ Refund website subscription (Stripe or Paddle)
⚠️ Please note, that refunds can be issued only within 30 days of that initial purchase.
If your subscription was purchased directly from Fluently website, you can request a refund by following these steps:
Open the support chat within the app or on the Fluently website.
Select Other option.
Select Refund suscription.
Select Request refund.
How long does it take to receive a refund?
It usually takes 5 to 10 business days to reflect in your bank account or on your credit card statement, depending on your payment method.