iOS (AppStore) purchase
To request a refund for a Fluently subscription purchased via the iOS App Store, you need to contact Apple directly and follow their refund process. Below are the steps:
Go to Apple’s Support Page - Visit the Apple problem-reporting site through this link: Apple Support Refund Guide.
Log in with Your Apple ID - Use the Apple ID that you used for purchasing the subscription.
Select the Purchase - Locate the Fluently subscription payment in your purchase history.
Request a Refund - Follow the on-screen instructions to provide the reason for your refund request.
Submit Your Request - Submit the form to Apple and wait for further updates. Refund status will be communicated directly by Apple.
Refund Processing Timelines
Once Apple approves your refund, it usually takes 5 to 10 business days to reflect in your bank account or on your credit card statement, depending on your payment method. If you do not see the refund after 10 days, contact Apple Support for assistance.
Can Fluently Process Refunds for iOS Subscriptions?
No, refunds for subscriptions purchased through Apple's platforms must be handled through Apple. Fluently does not have the ability to manage or reverse transactions made via the App Store.
🖥️ Web (Stripe) purchase
If your subscription was purchased directly from Fluently, you can request a refund by following these steps:
Open the support chat within the app or on the Fluently website.
Select Other option.
Select Refund suscription.
Select Request refund.
Refund Processing Timelines
It usually takes 5 to 10 business days to reflect in your bank account or on your credit card statement, depending on your payment method.
Refund Policy
30-Day Money-Back Guarantee: For subscriptions purchased directly through Fluently’s website, you can request a refund within 30 days of purchase. Access to premium features is granted immediately upon payment, and no physical goods are involved in the transaction.
Apple App Store Purchases: Refunds or cancellations for subscriptions purchased via the App Store are governed by Apple’s policies. These differ from those set forth by Fluently and can only be processed by Apple.